Raiser's Edge: Blackbaud Engineers have successfully diagnosed the issue and was resolved at 7:15 PM last night.
Financial Edge: Financial Edge incident resolved as well.
Posted Jul 10, 2025 - 07:15 EDT
Monitoring
Monitoring - Blackbaud engineers have released a fix for the Financial Edge issue and will continue to monitor.
Posted Jul 10, 2025 - 07:13 EDT
Update
Financial Edge: Blackbaud Engineers are continuing to investigate an issue where users may not be able to add projects distributions to records in Financial Edge NXT.
Raiser's Edge: Blackbaud has identified an issue impacting a subset of users for Online Giving. Blackbaud engineers are still working to diagnose the cause so that they can resolve it as quickly as possible
Posted Jul 09, 2025 - 16:32 EDT
Identified
1) users may not be able to add projects distributions to records in Financial Edge NXT
2) Donation forms are unable to load or be edited in Online Giving within Raiser's Edge
Posted Jul 09, 2025 - 16:24 EDT
Investigating
Blackbaud has identified an issue impacting some of their customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible. Please continue to reference this page for updates.