ITS Status

Blackbaud

Update - We are continuing to monitor for any further issues.
Oct 30, 2025 - 08:48 EDT

Monitoring - We are seeing improvements in impact to Blackbaud solutions/services caused by an outage with Microsoft Azure, including successful log in attempts using Blackbaud ID. We will continue to evaluate and monitor our solutions overnight. We will update again tomorrow at 10 a.m. ET. Please continue to follow this page for additional updates.
Oct 29, 2025 - 19:10 EDT

Update - Multiple Blackbaud solutions continue to see varying levels of degradation due to a reported outage with Microsoft Azure. NCSSM is seeing significant impacts to Blackbaud ID users who may experience issues when trying to access Blackbaud solutions or Customer Support online. While we do not have a restoration timeline on the outage from Microsoft, Blackbaud and NCSSM ITS will continue to work internally to resolve the impact to our customers as quickly as possible. Please continue to monitor this page for further updates.
Oct 29, 2025 - 15:17 EDT

Update - At this time, Raiser's Edge, Financial Edge, and Blackbaud's Student Information System are down.

Like many organizations, Blackbaud solutions are currently impacted by an outage with Microsoft Azure. NCSSM is actively investigating and working to mitigate impact to our customers. This issue may prevent users from signing in with Blackbaud ID or using Blackbaud solutions and may also impact contacting Blackbaud Customer Support online. Blackbaud is working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Oct 29, 2025 - 12:30 EDT

Investigating - We are currently investigating this issue.
Oct 29, 2025 - 12:28 EDT

Uptime over the past 90 days. View historical uptime.

Blackbaud Operational

90 days ago

98.46 % uptime

Today

Blackbaud Financial Edge (and NXT) Operational

90 days ago

98.6 % uptime

Today

Blackbaud Raiser's Edge (and NXT) Operational

90 days ago

98.26 % uptime

Today

Blackbaud SIS Operational

90 days ago

98.53 % uptime

Today

Canvas LMS Operational

90 days ago

98.93 % uptime

Today

Google Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Google Apps Drive Operational

Google Apps Gmail Operational

Google Apps Groups Operational

Google Apps Sheets Operational

Google Apps Sites Operational

Google Apps Slides Operational

Google Apps Admin Console Operational

Network Operational

90 days ago

100.0 % uptime

Today

Durham Campus Network Operational

90 days ago

100.0 % uptime

Today

Morganton Campus Network Operational

90 days ago

100.0 % uptime

Today

NCID and BEACON / FIORI Operational

90 days ago

100.0 % uptime

Today

NCID Operational

90 days ago

100.0 % uptime

Today

BEACON / FIORI Operational

90 days ago

100.0 % uptime

Today

Dialpad Operational

Dialpad Telephony Infrastructure: Inbound Calls Operational

Dialpad Telephony Infrastructure: Outbound Calls Operational

Dialpad Texting Infrastructure Operational

Dialpad Website Operational

Microsoft Office and OneNote Operational

90 days ago

100.0 % uptime

Today

Zoom Operational

Zoom Zoom Meetings Operational

Zoom Zoom Video Webinars Operational

Tickets and Wikis Operational

Jira Service Management Jira Service Mangement Web Operational

Confluence View Content Operational

Website Operational

90 days ago

100.0 % uptime

Today

Shopify Operational

Shopify Checkout Operational

Shopify Point of Sale Operational

Shopify Admin Operational

Shopify Reports and Dashboards Operational

Shopify Support Operational

1Password Operational

1Password Sign in Operational

1Password Sign up Operational

1Password Syncing items between your devices Operational

1Password Saving password and other items Operational

1Password Access to passwords and other items Operational

SchooLinks Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 31, 2025

No incidents reported today.

Oct 30, 2025

Unresolved incident: Blackbaud.

Oct 29, 2025

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

Blackbaud, Canvas, SchooLinks, DocHub, Asana, and JIRA Outage

Resolved - All systems operational.
Oct 21, 12:17 EDT

Monitoring - I have an all clear for almost all systems. Monitoring through the day.

Asana also brought to our attention which gave an all clear around 10 PM last night.
Oct 21, 08:03 EDT

Update - We are experiencing improved system response and reduced errors for Blackbaud and SchooLinks. However, the symptoms noted below may still occur intermittently as work continues. Amazon has reported improvements in their recovery efforts, but has not given a full restoration timeline for this outage. ITS will focus on monitoring changes to their incident status and any impact to NCSSM overnight. We will provide another update on this page by 9:30 a.m. ET on October 21, 2025.
Oct 20, 16:51 EDT

Update - From SchooLinks, which applies to about every other application for the 3 PM update:
We are continuing to experience service degradation due to a widespread outage impacting multiple AWS services. Our team has investigated and tested all available alternatives to mitigate the issue, but given the nature of the outage, there are no effective workarounds at this time.

The site remains online and accessible; however, users may notice slower performance, intermittent issues, or degraded functionality in certain areas of the platform. This is a direct result of underlying dependencies (such as networking and service resolution) being affected by the AWS incident.

We want to reassure you that our engineering team has been actively monitoring and testing options throughout the event. After exhausting the available paths, the most reliable approach at this time is to keep current services running while we monitor the health of AWS’s infrastructure and await their full restoration.

We are in close alignment with AWS communications and will continue to provide updates as new information becomes available. In the meantime, please note that any new deployments or scaling operations may be delayed until normal service is restored.

We greatly appreciate your patience and understanding as we work through this event alongside our cloud provider.
Oct 20, 15:02 EDT

Update - No new update. JIRA is still showing an outage, Blackbaud and School Links are working, but there are latency issues
Oct 20, 12:24 EDT

Update - Like many other organizations across the globe, some software solutions continue to be impacted by an outage with Amazon Web Services. ITS is seeing improvements in some Blackbaud user's ability to login, but some latency issues continue while navigating the solution. We are investigating and actively working to mitigate impact. Please continue to reference this page for updates.
Oct 20, 10:04 EDT

Investigating - Due to an ongoing issue with a AWS, users are currently experiencing issues when trying to load Blackbaud, Canvas, SchoolLinks, or JIRA. ITS is currently working with the vendors to determine a resolution timeframe. We appreciate your patience and will continue to communicate updates regarding service availability through our status page.
Oct 20, 09:01 EDT

Oct 20, 2025

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Related

Past Incidents